Refund Policy

1. Business & Service Model

Z Axis Management operates as a virtual digital service platform providing online growth workshops to individual retail customers (B2C).

• Mode of Sale: Online
• Nature of Service: Digital / virtual workshops
• Customer Category: Retail (individual consumers within India)

This Refund Policy applies only to workshop clients and does not extend to consulting services, partner engagements, or B2B arrangements.

2. Refund Eligibility Criteria

Refunds may be considered under the following circumstances:

1. Workshop Cancellation by Z Axis Management

If a workshop is cancelled by the trainer or organiser, the full amount paid by the client shall be refunded.

2. Client-Initiated Refund Request

If a client is unable to attend the workshop and submits a refund request at least 7 days prior to the scheduled workshop date.

3. Service Failure or Unused Service

• Where the workshop could not be delivered due to technical or operational failure attributable to Z Axis Management.
• Where the service remains completely unused.

3. Non-Refundable Situations

Refunds shall not be issued in the following cases:

• Workshops that have already been attended fully or partially by the client
• Refund requests submitted less than 7 days prior to the workshop
• No-show by the client
• Dissatisfaction with workshop content, outcomes, or delivery style
• Issues arising from the client’s internet connectivity, device, or software

Discounted or Promotional Workshops

Workshops offered at discounted or promotional pricing are non-refundable, unless cancelled by Z Axis Management.

Digital Services

As workshops are digital services, once accessed or attended, they are considered consumed and non-refundable.

4. Cancellation Policy

Cancellation by Z Axis Management

If a workshop is cancelled by the trainer or organiser, the paid amount shall be refunded to the client within 5 working days.

Cancellation by Client

• Clients must request cancellation at least 7 days prior to the workshop date to be eligible for a refund.
• Cancellation requests received after this period will not be eligible for a refund.
• No cancellation charges are applied; however, administrative deductions may apply as stated below.

5. Refund Process & Procedure

How to Request a Refund

Clients must initiate a refund request by:

• Emailing support@zaxismanagement.com, and
• Attaching relevant proof such as payment confirmation or screenshots (where applicable)
• If the issue is not technical, the client may also contact the grievance team using the contact details available on the website.

Documentation Required

• Payment receipt or transaction reference
• Workshop name and date
• Reason for refund request
• Screenshots or evidence, where applicable

Internal Approval

All refund requests are reviewed and approved by the Management Team within 5 working days of receipt.

6. Refund Mode & Timeline

• Mode of Refund: Bank transfer only
• Refund Processing Timeline: Within 7 working days from approval

Delays in Processing

In case of delay:

• The issue will be escalated to the Admin Team, and
• Further escalated to the Proprietor of the Company, if required

7. Financial Deductions

• Shipping or handling charges: Not applicable
• Administrative / Software Maintenance Charges: May be deducted where applicable
• Partial Refunds: Not applicable

8. Legal & Regulatory Compliance

This Refund Policy is intended to comply with:

• The Consumer Protection Act, 2019
• Applicable e-commerce and digital service regulations in India

Disputes, if any, shall be handled through internal grievance redressal mechanisms before escalation to legal remedies.

9. Customer Support & Grievance Redressal

• Primary Support: Admin Team
• Grievance Officer: Management Team

Escalation Mechanism

• Client / Partner → Admin → Proprietor of the Company
• Contact details are available on the Company website.

10. Documentation & Internal Controls

• All refund transactions are recorded online
• Refund practices are monitored by the Management Team
• This policy is reviewed and updated periodically by the Management Team